Terms and Conditions

Welcome to The Wholesome Table’s e-commerce platform. Please read these Terms and Conditions set out below before using this website. Using this website or through The Wholesome Table’s mobile application means you have read, understood, and accepted these Terms and Conditions. If you do not agree with the Terms and Conditions of The Wholesome Table, please do not use or access the Site. Your access and use of the Site implies your acceptance of the Terms and Conditions set forth herein. The Wholesome Table reserves the right to amend, change, add or modify the Terms and Conditions without prior notice to you.

About The Wholesome Table

Wholeliving Corporation (WLC) which owns and operates The Wholesome Table is a corporation organized and existing under the laws of the Republic of the Philippines with its office address at: 2nd Floor, Gate 2, La Fuerza Building 11, 2241 Chino Roces Avenue, Makati City, Philippines.

Account Registration

Please register at our site www.wholesomedelivery.com and enter the required information. Once your registration is confirmed, you can now start ordering.

Once you sign up and receive confirmation of your registration, you will get 10% discount on all your online orders subject to required minimum order amount. The discount may not be used in conjunction with other promotional discounts available online. This discount will be for a limited period only and we reserve the right to change or cancel any promotional discount without prior notice.

Our minimum delivery lead time upon payment confirmation is sixty (60) minutes. However, for cakes, cupcakes, muffins and detox juices, we encourage you to place your order 48 hours ahead to give us ample time to prepare your order.

Minimum Order, Payment Option and Pricing

You can order and pay online using your credit card, debit card and other available payment options for take-out and delivery. Our minimum order amount for delivery transaction is P500 . For personal or customer-provided courier pick-ups, no minimum order amount is required.

All prices are in Philippine Pesos and inclusive of value-added tax. Only delivery charges will be added on top of your order. We reserve the right to change our prices as we deem necessary without further notice. An electronic copy of the order and payment confirmation will be sent via email to you indicating the name of the recipient, date and time of delivery, order number, amount and details of the order.

Order Processing and Delivery

Orders will be processed as soon as they are received. For advanced-orders, customers shall indicate the required delivery date and time when ordering on the Special Instruction to Seller field. For same-day delivery orders, our cut-off is at 5PM daily. All orders made beyond 5PM will be processed and delivered the next day unless specified that delivery is at a later date.

Our delivery lead time upon payment confirmation is sixty (60) minutes. However, for cakes, cupcakes, muffins and detox juices, we encourage you to place your order 24-48 hours ahead to give us ample time to prepare your order.

It is important that you provide us with your accurate delivery address, email address and contact numbers to avoid delay in processing and delivering your orders. 

We deliver within a 10-kilometer radius of the branch. Our delivery is free of charge provided that you order a minimum amount of P1,000 and your location within 5-kilometer radius of the store. Delivery charges outside of the 5-kilometer radius of the store will be calculated based on your zip code. The delivery charge will be automatically added to your bill upon checkout.

Due to the prevailing health situation, we will implement a no-contact delivery policy to ensure the health and safety of our delivery personnel. We reserve the right to suspend delivery service to certain high-risk areas or when certain conditions/events will put the safety of our delivery personnel at risk.

Order Cancellation, Replacement, or Refund

Once payment is made, orders are considered final, non-cancellable and non-refundable. Should there be product availability concerns, our staff will contact you to offer replacement of the same or greater value. Replacement of greater value will require additional payment from you. We will refund you for any unfulfilled items.

Should there be concerns upon receipt of your order such as, but not limited to, missing items, wrong order, or poor product quality, kindly inform us immediately at +63 917 885 7520 through Viber or WhatsApp. Please provide us with pictures and other supporting information for us to properly investigate and respond to your concerns. We will investigate your concern and respond as soon as we can.

Orders will be refunded if the failure to deliver was the mistake of The Wholesome Table or our rider.

Orders will not be refunded under the following circumstances:

a)Non-appearance or failure to receive the items within ten (10) minutes upon arrival of our rider.
b)Inability to contact the recipient through the contact number provided despite several attempts.
c)Providing non-existent address or inability by our rider to access or locate the delivery address provided.
d)There is no clean or safe place to leave the order.

 

Senior Citizen, Persons with Disabilities, Diplomats and Other Government-mandated Discounts

Senior Citizens, Persons with Disabilities (PWD), Diplomats and other government-mandated discounts are not available on purchases made through the internet. Kindly visit your nearest The Wholesome Table branch and present your Valid IDs to avail of the discounts.

Intellectual Property

The trademarks, logos, and service marks displayed on this website are the property of WLC or their respective owners. Users may not copy, reproduce, use, decompile, alter, create any derivative works or sell any information learned or obtained from this platform. Users are strictly prohibited to use these items without the prior written consent of WLC or their respective owners.

Wholeliving Corporation either owns the intellectual property rights in the content that is made available on this website, or has obtained the permission of the owner to make it available on this website. Wholeliving Corporation strictly prohibits the redistribution or copying of this website, in whole or in part, without written permission from WLC. WLC authorizes you to display on your computer, download, or print the pages from this website provided:

a) The copyright notice appears on all printouts.
b) The information is intact and will not be altered in any way.
c) The content is used for personal, educational, or non-commercial use only.
d) You do not redistribute or copy the information to any other media.

 

General Use of WLC’s platform

WLC exerts utmost effort to provide accurate description of the products posted and uploaded on this platform. WLC does not guarantee that such description is accurate, up to date or free from errors. Accordingly, users are advised to verify and confirm any facts that are important in making decision to purchase any product. WLC reserves the right to alter, modify and revise these terms and conditions at any time and users are deemed to be aware of and bound by these changes.

Users agree and undertake not to do any of the following:

  • Use this platform for any illegal, unlawful or unauthorized activities
  • Impersonate or misrepresent any person or entity
  • Interfere, disrupt or hack this platform or any network connected to it
  • Post, upload or submit any obscene, indecent, pornographic, deceptive, fraudulent, malicious offensive, racist or any discriminatory materials

 

Links to Other Sites

This website contains links to other websites and are provided for convenience only. WLC has not reviewed the linked websites and is not responsible for the content or availability of any linked websites. The inclusion of any link to a website does not imply endorsement by WLC of the website or their owners, products or services.

Personal Information

Any information you disclose to us (through an online form, email response, etc.) becomes the sole property of WLC. For questions about how we use this information, please review our Privacy Policy.

Submission of Ideas

WLC or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans, or new product names. Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when WLC products, services, or marketing strategies might seem similar to ideas submitted to WLC. Please do not send your unsolicited ideas to WLC or anyone at WLC. If, despite our request, you still send us your ideas or materials, please understand that WLC makes no assurances that your ideas or materials will be treated as confidential or proprietary.

Limited Liability

Users agree to comply at all times with all the terms and conditions of this platform. Users shall render WLC free and harmless from any and all liability or responsibility arising directly or indirectly to any system or connection failure, error, omission or delay in the use of this platform or any material in it. WLC shall not be liable for any direct, indirect, punitive, special, incidental, consequential or exemplary damages including without limitation loss of business, revenue, profits, goodwill arising out or in connection with the platform or the use thereof.

Users also agree to hold WLC free and harmless from any damages even if WLC has been previously advised or could have foreseen the possibility of such damages, however they arise, whether in breach of contract or in tort including negligence relative to the use of the platform.

Termination

The terms and conditions as well as the materials used in the platform shall be effective unless and until terminated by WLC. WLC may terminate the platform at any time and may do so immediately without notice, and accordingly, users will be denied access to the platform.

Accuracy, completeness and timeliness of information

WLC is not responsible if the information that is made available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Indemnity

You agree to defend, indemnify and hold WLC harmless from any and all claims, proceedings, damages, injuries, liabilities losses, costs and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising from your use of the Site, services or content.

Governing Laws

The terms and conditions and all transactions in the platform shall be governed by and construed in accordance with the laws of the Philippines. Any claims, dispute or legal action arising out of or connected with the use of the platform or any transactions therein shall be instituted exclusively with the proper court of competent jurisdiction of Makati City. If any section, provision or other portion of this terms and conditions of use is held to be illegal, invalid or otherwise unenforceable, the remaining portion not declared illegal, invalid or otherwise unenforceable shall, in any event, remain valid and binding between WLC and the users.